Account disabled, no response from support


#1

I have seen my account currently disabled and reply back for my solution to this account but Abuse department doesn’t reply me for over 24 hrs.

This is 2 ticket relevant of this issue
3968777
3969794

What should I do now, because I want my website information hosted on this account (but now my account show 0 domain and 0 database)

Thank you and Regards,
Carlcum


#2

You should kiss your data goodbye and wish you had it all backed up at home. I have never seen an account shut down for abuse re-opened for data recovery. Abuse (or support) most likely won’t respond to you because your account has been terminated for cause and you’re no longer a customer.


#3

Carl — I’ve reviewed the support history on your account, and it appears that an Abuse team member has already informed you of the steps you will need to take to verify your identity. Please respond to them.