Account disabled, live chat unavailable


#1

Hello.

My account was deactivated yesterday. I submitted a ticket yesterday afternoon seeking help to reactivate but have received no response for 19hrs. In the meantime, I have been attempting to connect with someone on live chat, but it always displays “Sorry, live chat is unavailable at this time. Please submit a ticket or check back later.”

Are others unable use live chat or is it maybe the fact that my account is disabled that I am unable to reach anyone?

Thank you for any help you can provide.


#2

Hi there,

Live Chat support is only available to active accounts, if you can supply us with a support ticket# or domain name on that account we can look into the status,

Thanks!
Matt C


#3

Hey, Matt.

Thank you so much for your response. I’d been wondering if my account was in some kind of black hole. I have the following information that may help track down my issue:

Message# sent yesterday: 7410345
Tracking# for original thread: [briskr 121327047]

Thanks again for your response – I appreciate it.


#4

Thank you for that ticket info! We were able to get it escalated over to a specialist and they will update accordingly,

Thanks!
Matt


#5

Hi, Matt.

Thank you very much for your help! I’ll keep an eye on my messages section in my panel.