I have become Dreamhost customer about 4 hours ago - and regret it already.
I was hoping to work on my website this weekend, but my account still says “pending” even though I can see that my payment went through. What is worse, the domain that I included to be registered when becoming Dreamhost customer is still listed as “available”. I have sent a message through my Dreamhost panel. Do you know if they work on weekends?
My ticket ID (in case Dreamhost customer support is reading this):
Thank you for contacting us for support. I was able to get your ticket escalated over to our Approvals Team so they can manually approve your account. I’m afraid that they are only in the office part time on the weekends. They will get your account approved and send you an email update accordingly. Your patience as they do so is greatly appreciated. If you have any other questions please be sure to let us know,
Thank you very much for this info. Based on what you wrote (“I’m afraid that they [Apprpvals Team] are only in the office part time on the weekends”), I think it is quite misleading what is written on Dreamhost website:
Knowing that there is 24/7 in-house support is one of the reasons why I signed up. They should probably update the website, adding something like “We offer 24/7 forum support, but approvals team works only part-time on weekends”. This would be more honest.
I’ve register 16 hours ago and the message “The DreamHost account approvals team will get back to you shortly with details on your new account.” is not true, because for me shortly means 2 or 3 hours… What means this message for support or Approvals team? days?
I’ve received a message #138506855 saying that the activation must to be manually, but i can’t believe that the activation takes too long time
Sorry to hear your account got stuck in the filters that prevent abuses of online payments. It seems that my colleagues already noticed that your account needs manual approval and sent you a message with instructions on how to proceed.
Let’s close this thread now because every request is different: if your account needs manual approval and you’ve waited more than 24 hours, please open a ticket on https://dreamhost.com/support (pick “other” from the dropdown menu) or start a new thread here.