Account Activation and disabled


#1

I signed up for vps and my account then went to pending status.

Raised a ticket and got a response from Dean. He asked my to complete a form and fax it to confirm my card charging. Is this norm?

Didn’t understand so I raised a ticket again and have had no response.

Today I sent my fax back but now my account is shown as disabled … And still no reply about 13hours now.

Can someone please help me get this sorted at dreamhost as it is impacting on my work.


#2

you can contact using this form… https://www.dreamhost.com/contact/

FYI tho that form seems to not work anymore, not sure if that’s permanent or they are using a beta (there is beta in the redirected URL) page for the weekend… but this link seems similar https://beta.dreamhost.com/support/#support_anchor

since it’s a holiday weekend in the US you most likely won’t hear from the team that handles approvals until Tuesday business hours (GMT-8).