Sorry for the issues illusive101. From your ticket, I was able to fix your issue. I'll post the info here as well for future customers who may run into the same issue.
When you check out your instance loaded here:
If the "key pair" column shows "-" as the key pair, this means none was selected when the instance was created. The dashboard (the OpenStack component called "horizon") doesn't force you to select a key, but we require it, so if that step is missed you end up with an unusable instance. The instance will not be usable without a key, and one cannot be assigned after it is created. I would suggest destroying it and starting a new one, selecting a key. If only one key exists on your account, it will default select it. If multiple, it will not select one automatically.
If you still have trouble after deleting the instance and re-creating it, please let me know.