This is not the problem of dreamhost. This is my client's problem.
I have a client whose website is on dreamhost.
My website is also on dreamhost.
Problem: The client's previous designer registered himself as the contact person for the domain. Only the previous designer has FTP access.
As far as the client knows, the previous designer has moved to Japan and they cannot contact him.
How do I gain access to the website?
How do I advise the client to transfer ownership from the old designer to him?
What steps does the client need to take? I'm sure this happens fairly often, but its the first time I've had to deal with it.