A list is growing


#1

I have been with DH for about 2 weeks now and I would have to say things are not working out as I planned.

First I had trouble with setting up databases and this took two days before it was resolved.

Then I had enormous problems with my email which somehow [miraculously started working] when I mentioned the issues in these forums.

My sites are running considerably slower than I expect them to run and I can see it is related to the webhost and not other issues. I think this may be a database problem but not 100% certain at this stage.

Also, on a second machine I use quite extensively to do work on my sites, I cannot access one particular site in my domain because I receive a bad_error_httpd_ conf message which tells me to contact support.

I have read through these forums and it sounds as if this is another issue which is running havoc for many.

To be honest, yet another move to another webhost and trying to get my money back etc - is a big hassle which I would like to avoid.

Will things improve or should I jump this sinking ship now and get on with focussing on my site through other means?


#2

I’ve been reading all these posts in the forum about problems with the host, but I’ve yet to notice anything of any significance. Since moving my accounts to DreamHost, I’ve been entirely happy with the performance and reliability of the service.


Simon Jessey
Keystone Websites | si-blog


#3

Shadow, check your email (gmail). I hope it helps in some way.


MacManX.com
I don’t work here. I’m just your typical support forum volunteer.


#4

Hey, sc,

very nice site and I like the nostalgic PA keystone domain name :slight_smile:

Since you are PA, if you ever would like to swap some links, id be happy to oblige :slight_smile:

IAmAtMyWitsEnd


#5

DreamHost is probably not any worse than many other hosting provider in the $20/month range…course i’m not saying it’s any better either…i have moved most of my operations to 1and1.com - they aren’t going to give you that shiny happy people feel because they are the largest webhost out there, but, their manuals, support info, the best web panel (plesk), and the fact that they have a 1-800 support number has suited me just fine. I keep DH accounts active just in case something runs afowl in the next several months, but, thus far has been smooth sailing :slight_smile:

IAmAtMyWitsEnd

IAmAtMyWitsEnd


#6

Thank you for that, Eric.


Simon Jessey
Keystone Websites | si-blog


#7

I had the bad_error_httpd_ conf on my sub domains too.

It’s a DNS problem from your ISP. Time will solve this problem.
I also had email problem, which was also a DNS problem.

I’m with BH for 5 days now, working on the server many hours to get everything setup, and so far, all error wasn’t DH releated (most error are from my DNS, and I still have some. my ISP isn’t full updated yet.)

My last web hoster was probably one of the worst. Maybe it’s why so far I like DH.


#8

No problem, Simon :wink:

I am sure you probably do very well with your clients :slight_smile: - I simply love the PR6 :smiley:

Are you over by the college?

IAmAtMyWitsEnd


#9

Vric,

Dont you mean the domain registrar? I am not sure how your ISP would have anything to do with DNS errors?

IAmAtMyWitsEnd


#10

[quote]I cannot access one particular site in my domain because I receive
a bad_error_httpd_ conf message which tells me to contact support.

[/quote]

If that is since 1st March, I’m disappointed. Because on that day DH said the cause of that long-standing problem had been fixed.


#11

[quote]I had the bad_error_httpd_ conf on my sub domains
too. It’s a DNS problem from your ISP.

[/quote]

Really? That doesn’t fit with Support’s explanations:

[quote]The error occurs whenever a web or dns change is made to your domain from
the web panel. It takes up to two hours for the server to reload and for
the changes to go into effect. Part of the process is for the httpd conf
file to be rewritten. There is a small amount of time when it hasn’t been
that’s when the error occurs. It should clear itself up relatively
quickly, between 15 min and 2 hours.

[/quote]

and

[quote]the httpd.conf file is affected by the other domains and even though your
domain is unchanged, you might still experience the temporary error.[/quote]


#12

Yes, I am within walking distance of Swarthmore College, although I am not affiliated with the college in any way.


Simon Jessey
Keystone Websites | si-blog


#13

From original post:
I cannot access one particular site in my domain because I receive a bad_error_httpd_ conf message which tells me to contact support.

In response:
If that is since 1st March, I’m disappointed. Because on that day DH said the cause of that long-standing problem had been fixed.

New:
I joined up on 3rd March. To be honest, all I want to do is be able to access my sites properly from all machines. Does anyone know what i need to do to resolve this httpd issue?

Thanks for any suggestions :slight_smile:


#14

If indeed the cause has not been fixed, then the situtation remains as it has been for the last 6 months IME:

Support’s says:

[quote]The error occurs whenever a web or dns change is made to your domain from
the web panel. It takes up to two hours for the server to reload and for
the changes to go into effect. Part of the process is for the httpd conf
file to be rewritten. There is a small amount of time when it hasn’t been
that’s when the error occurs. It should clear itself up relatively
quickly, between 15 min and 2 hours.

[/quote]

and

[quote]the httpd.conf file is affected by the other domains and even though your
domain is unchanged, you might still experience the temporary error.

[/quote]

Though IME it has not “cleared itself up within 2 hours” - I had to alert Support which I presume gave the server a kick, because then the problem went away.


#15

[b]Now I cannot even access my site any longer!

What is going on here?

I normally regard myself as a patient person but this is getting a bit crazy.

Is there something going at Dreamhost that I need to be aware of - like a server shift or something similar - because if so I can understand the hassles.

However, as it stands this minute, I am just about ready to pull the plug and find another host and just put this down a to a very bad experience.

If someone from support would answer it would be very helpful too of course![/b]


#16

[quote]Now I cannot even access my site any longer!

[/quote]

What’s the symptom?


#17

Nothing to tell really. I just could not get back to my site.

It has only this minute let me back in after 3 hours.

I would love to hear an explanation from someone about all this…