I opened my account with Dreamhost on 2005-11-18 and today is the day I am finally leaving.
Over the years, the company has been great, but now, it has gotten to the point that they don’t even respond to support tickets anymore. Not only is my site dramatically slow and constantly down, I can’t even get a decent response from support.
I sent in a response ticket 1 day and 7 hours ago, but there has been 0 responses from support (#6346116).
The repeated slow site (site was down for 2 hours while I slept) dilemma has gotten so bad that readme.html files take 30+ seconds to load. This is after the recent server transfer that occurred and it just keeps getting worse and worse. I tested the .html file to make sure it wasn’t a database or wordpress issue.
I switched to a VPS and opened a ticket. Support responded in 4 minutes. This too is a huge company, but they have the respect to actually respond to tickets.
Goodbye dreamhost. I hope that the old dreamhost that used to be fast and respond to support tickets within a reasonable time span makes its way back.