500 Internal Server Error

wordpress

#1

I am getting the ‘500 Internal server Error’ when i try to edit any page on my site. I am running WordPress 4.4.2. My site is very small, minimal activity but i cant update anything. It hasn’t been changed in a while and this is a new error, any suggestions to resolve? We have no ‘server administrator’ nor web technician to research the problem. This is a charity organization with limited technical expertise, so any help would be appreciated

The exact error message follows:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@fosterandforever.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.


#2

My first suggestion would be to contact DreamHost technical support through panel.dreamhost.com (click on Support > Contact Support > Choose a category > Submit a Ticket.

Second suggestion would be to read through this thread, and try some of the suggestions. I mostly got 404 errors, but a few 500 errors appeared when I was in my WordPress admin area.


#3

Have you checked your server error logs to see what is there?


#4

Thank you both for the replies, I requested the dreamhost id/password from the web person so i can check and do what you both have suggested. Right now i am ‘flying blind’ with only access to the word press data.


#5

We heard back from Dreamhost tech support. They increased the memory (?) size to 128M due to us hitting the memory limit. This didn’t solve the problem so they suggest we delete all the inactive plug-ins on our site. There are quite a few of them so we will try this next.


#6

There is some evidence that plugins can have an effect even when not active, so this is sound advice.

Also, make sure your WordPress core, theme, and remaining (active) plugins are all up-to-date.

If themes and plugins haven’t been updated in the last year or two, they could be using code that WordPress has deprecated, and that can cause issues, as well. Do check those server logs if the plugin route doesn’t work.


#7

+1, having the same issues with 500 Internal server Error on my WordPress installations. DH tested it and said I need to delete all my plugins. HA! I didn’t put these sites on WordPress to have zero functionality. These errors have just cropped up very recently. I’m not sure why, but it makes it nearly impossible to work on the sites.

Rename your plugin folder temporarily and see if your 500 error continues.


#8

Did you try renaming your plugin folder and did it solve the problem?


#9

All active plugins are up to date, i am only using these: Column Posts, Easy Facebook Share, Hide Comments, Ninja Forms & Slideshow. A few plugins are inactive and not used yet:Form Maker, Grand Flash Album Gallery, SlickQuiz & WP Easy Gallery.
All other plugins and inactive pages were deleted.

Problem still exists. So its back to DH Support


#10

Here is the latest from DH Support: Does this make sense to anyone? We are only trying to update a page and our traffic is only a few people a day. That’s right, a day.


Hello,

Thanks for writing back. I currently see that page loading. Looking into
your site, I see that you have no caching enabled. We highly recommend
that you look into site optimization and caching. Implementing
optimization and caching can dramatically decrease your memory usage, and
processes from being killed. You can read more about optimization and
caching here:
Overall optimization tips:


Caching
recommendation:http://wiki.dreamhost.com/Installing_WP_Super_Cache
CloudFlare: http://wiki.dreamhost.com/CloudFlare &
http://wiki.dreamhost.com/CloudFlare_Subscriptions

These links may help as well:




http://wiki.dreamhost.com/Database_Maintenance

Please let us know if you have any further concerns,
Rob


#11

Link to site so we can take a look?


#12

The link is below. By applying their ‘fixes’ it now caused other problems such as ‘page not found when trying to update’, forms not working etc. it is only getting worse. thanks for looking

http://www.fosterandforever.org/


#13

Problem resolved. DH tech support was able to resolve the problem by disabling the plugin “easy-facebook-share-thumbnails”. I am now able to update the pages without the "500 Internal Server Error’. Thank you everyone for your assistance.