500 Internal Server Error


#1

Anyone else having this problem over the weekend or today? I’ve been receiving this error all day and wonder if it had to do with any of the issues DreamHost had this weekend.


#2

I have this same problem on ‘jak’ server. Load average is 25.xx-150.xx…


#3

Ditto here as well - 500 errors since yesterday


#4

If you have not already then you should submit a support ticket to DreamHost. Especially if you are on the Spunky cluster.

You should do so in any case if you cannot resolve the problem by using the username>edit method.


Norm

Opinions are my own views, not DreamHosts’.
I am NOT a DreamHost employee OK!! :@

You act on my advice at your own risk!


#5

I submitted a ticket this morning and received the following message:

  • I visited the site in question, and did not see any errors. If the site is still malfunctioning, please send a complete url to recreate the problem (sometime 500 Internal Server Errors can be caused by scripts that do not return the correct Content-Type
    header).*

So what would you guys suggest to alleviate this issue? Would 500 errors be caused by any of the problems DreamHost is having?


#6

Usually it is as DreamHost say, a badly written script that causes this error. It usually occurs if scripts have been sent to the users account using an FTP program.

If you have just uploaded some new scripts you might want to try logging in via SSH and opening your script with an editor like pico (pico -w script.pl). Then add a space at the end of your script and delete the space to show the modify flag. Close the editor with control-x and accept the filename offered. This will make sure the script is written correctly and includes no weird commands.

If you wish to post the website in question then perhaps others may be able to check it is working. If you do not wish to publicise the site then feel free to PM me the URL and I will see if it works.


Norm

Opinions are my own views, not DreamHosts’.
I am NOT a DreamHost employee OK!! :@

You act on my advice at your own risk!


#7

I’ve been getting the 500 internal server error message as well since yesterday. My site (a wordpress blog) came back up briefly but is down again today. Dreamhost said yesterday that my server was rebooting when I had the problem…but it was all afternoon and now again today. Anyone have any ideas for me?


#8

This is happening to one of my wordpress blogs. I checked in error.log and it gave this message:

[Wed Mar 25 12:00:15 2009] [emerg] mod_fcgid: server is restarted, 10449 must exit
[Wed Mar 25 12:00:15 2009] [emerg] (22)Invalid argument: mod_fcgid: can’t get lock, pid: 10449

Googled it a bit and it seems that Apache is not restarting properly. I don’t know how to restart apache and kill this rogue process since I’m on a shared server. Already contacted support multiple times in the last 7 hours, and they’re not responding. Usually they respond pretty fast so I’m not sure what’s going on. I also tried the method of editing the domain and saving the options to restart the server, but the same error popped up.


#9

Guys, theres no rocket science about that.

“Premature end of script headers” means your script is being killed due to overload.

Keep in mind this is a shared host service.


#10

500’s are not end of script errors.

Send in a ticket and wait until Support can check the server out.

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#11

I’m also having Internal server error on my sites. I’m on nigthwing server. I submitted a ticket yesterday and I had everything working fine for a few hours and then the foo started again getting sites slower and slower until the error.

I believe it’s a CPU overload caused by someone hacking Dreamhosts server. I submitted another ticket today, let’s hope they will fix this.

I’m thinking about moving to another hosting company, it’s not acceptable to let customers without a paid server for over 5 days.


#12

I have same problem!
I use Magento, wordpress and Joomla.
All 3 websites are down!
I had this problem last month and DH Support answered me, but it’s been days my website is like that.
This morning I did delete all Magento install and installed using SSH.
It worked for 1 hour and now I have same problem!
DH Support doesn’t answer our tickets, I already sent 3. One is more 34 hours now, another one is almost 24 hours and last one I just sent.
I have Invision Power Board forum and checking server load with it, I get this:

Current Server Load 374.99
Total Server Memory 16048 MB
Available Physical Memory 430 MB

i am tired of this and it’s more some days until I need to renew my websites. If I don’t get this fixed, I will move to another host.

VISIT MY WEBSITE!


#13

I think their server have some critical issues. This morning everything seemed to work fine, now I get again all these errors or sites slowing down like hell.


#14

I can’t believe!!!
Move our websites to another server!
I got this email from support ticket:
There has been an update on the service interruption
you have asked to be notified about:

Outage resolved: We believe the issue to be resolved.
(2009-05-19 07:03:24 PDT, 0 secs ago)
Outage verified: We are actively looking into resolving it.
(2009-05-19 05:50:11 PDT, 1 hour 13 mins ago)
Outage first reported.
(2009-05-19 05:36:19 PDT, 1 hour 27 mins ago

I know it’s only a robot email, but it’s not resolved!!!
I want my websites working. Find the processes and kill them.

Canonical Hostname giancana.dreamhost.com
Uptime 3 days 9 hours 48 minutes
Current Users 10
Load Averages 296.52 324.09 344.12
Type Usage Free Used Size
Physical Memory 97% 515.98 MB 15.17 GB 15.67 GB
Kernel + applications 58% 9.05 GB
Buffers 3% 494.59 MB
Cached 36% 5.64 GB

This is from a script.
Please fix this or just move our websites.

VISIT MY WEBSITE!


#15

Seeing this problem on server capone (but not sepulveda) as well - either internal server error or terribly slow response - these are wordpress sites with nothing special installed - the internal server error comes and gos so it can’t be our scripts causing the problem. Going on for days now.

Can’t believe DH doesn’t even acknowledge the problem on dreamhoststatus.com - they clearly have a major problem with several servers and yet either don’t respond at all (our case) or pretend the problem is resolved. We’re pretty much done with DH. Probably moving to Media Temple unless others have good recommendations. Sad about DH - they seem to be fine for a while, then get a bunch of new clients and all hell breaks loose. I like the company, panel and their approach, but I can’t tolerate major problems going on for days at a time with no explanation.

I just don’t understand how DH can let terrible service like this go on. Hate to say it, but they now officially suck. I won’t be recommending them anymore.

.phil


#16

… same problems here… it’s important to keep this thread open as there is no information on http://www.dreamhoststatus.com/ … this is not good news.


#17

My websites are back on giancana server.
Let’s see how long they will keep it smooth

VISIT MY WEBSITE!


#18

i’ve been noticing an increase of 500 and 503 error on one of my site. and now it is completely down (503 / 500) but the weird thing is, it only happens to 1 of my sites only.


#19

This data was collected on capone.

The system appears to be getting stuck in iowait; largely on the homedir partitions (but others are affected):

(bloody prettified webification eats perfectly good plain-text formatting that would otherwise make this information readable)

avg-cpu: %user %nice %system %iowait %steal %idle
32.26 0.00 8.68 55.33 0.00 3.72

Thing to take away here - 55% of the time (in this brief sample) the CPU was waiting for I/O.

Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util
sda 0.00 222.00 0.00 248.00 0.00 1968.00 15.87 76.64 341.24 2.58 64.00
sda1 0.00 222.00 0.00 247.00 0.00 1964.00 15.90 76.37 341.26 2.59 64.00
sda2 0.00 0.00 0.00 1.00 0.00 4.00 8.00 0.26 336.00 264.00 26.40
sda3 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
sda5 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
sda6 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
sdb 0.00 217.00 81.00 44.00 1584.00 1044.00 42.05 24.12 213.57 7.71 96.40
sdb1 0.00 217.00 81.00 44.00 1584.00 1044.00 42.05 24.12 213.57 7.71 96.40

Thing to take away here: the devices sdb and sdb1 (which I believe make up a RAID-0 mirror based on their behavior) contain the home directories where everyone’s data lives. These are considered 96% utilized by iostat; and the system is waiting an average of 200ms for requests to be serviced by this storage. (Humans start to notice performance sucking at 20ms and above on average).

The sda and sda1 partitions are pretty dang slow too - don’t have enough visibility to see where these mount but they’re likely another RAID-0 mirrored rootvol.

If this is real hardware directly attached to the server I’d suspect a backplane or disk controller saturation problem; but again I don’t have enough visibility or background on the system to diagnose with authority. I can only point to the smoke…

The load average is quite high:

capone:~> uptime
12:09:06 up 21:34, 11 users, load average: 384.80, 369.12, 398.88

When it was rebooted yesterday, the system was usable for a while before the load average got up above 100 - now most scripts are unrunnable for the most part, and loading a plain subdirectory display requires 30 seconds (usually takes only a second or two at most).

My support history shows some signs of life (though no response to my queries posted yesterday)

5 hours 46 mins ago: Outage verified: We are actively looking into resolving it.

6 hours 0 mins ago: Outage first reported.

A posting to http://www.dreamhoststatus.com/ would be nice…

Crossing fingers…


#20

websites are off again

VISIT MY WEBSITE!