Super frustrated that my site has been down since 12pm yesterday, and all support suggestions are completely useless since I can’t access my wordpress website, get to my ftp server. The only suggestion I have not tried is moving to Dreamhost VPS, which is not addressing what is my root problem.
Excerpt from dreamhost: "I’m sorry that you are encountering these issues. It would appear that
the sites that are running under your user " " are
occasionally hitting our shared server’s memory limits. This is why your
site is seemingly slow, and the 500 errors are directly related as well.
Here is an excerpt from the log kept by our Process Watcher, the daemon
that is killing your troublesome php5.cgi processes:
“…killed for uid ram”
They go on to describe Procwatch daemon
then, "can often be a bit of a trial-and-error procedure, but I will provide as much information as I can to aide you in this process."
Common Cause for high memory usage: Plugins, database,
then looking at database via phpmyadmin
maybe spike in traffic, abusive IP, .htaccess,
You might as well want to try looking over the suggestions offered at our
wiki pages on this matter:
Implementing the above suggestions more often than not will fix the
ProcWatch errors, but if you are still finding that your sites encounter
the same problems, you might want to consider moving to a VPS
(http://wiki.dreamhost.com/DreamHost_PS) or dedicated server where you
can reserve sufficient RAM for your own processes to run!
I am sorry if this news is discouraging, but I felt it was important that
you have the full benefit of knowing what is occurring here so you can
make the appropriate decision to meet your needs for this site.
If you have any other questions, or if I can help you further, please let
me know! I hope you have a great day!"
I write back I can’t even try any suggestions cause the 500 Internal server error won’t allow me too… can’t access FTP, can’t even do shell access to look at error logs,
2nd dreamhost response: "It looks like you’re going over your memory allocation limits for shared
hosting. Please keep in mind this has nothing to do with traffic but RAM
consumption. It looks like wordpress is the issue. You can use this wiki
as a guide to fine tune your wordpress installation:
Let us know if you have any questions about this after reading the wiki
above, let us know we’ll be happy to help.
Or, you can enable the VPS for a one week trial period to see how that
works out for you?"
[b]So… This doesn’t help as my site has been down completely, it isn’t intermittent, I can’t access wordpress admin, no ftp, and the only solution from dreamhost is to try VPS???
I’m open to a VPS once i figure out what is wrong, but I can’t access anything!! I’d really like to know what is the root cause, disable plugins that may be hogging the RAM, try a caching plugin… before I jump on board to a VPS. [/b]