403 Forbidden error was encountered while trying to use an ErrorDocument to handle th

Can You please help me somehow, when I’m trying to open my web page www.skopjerent.mk I’m getting the message

You don’t have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Thank You for considering ASAP

There is an issue with some outdated installs of Joomla on your domains, you may view your support history via https://panel.dreamhost.com/index.cgi?tree=support.msg&

I just sent you an email with some further information, please reply there so we can proceed with re-enabling them.


Thank You Fabian for the efficiency, I will go through the email information
I’m sorry but I didnt got any message yet, or I cant find it
Is it in the https://panel.dreamhost.com/index.cgi?tree=support.msg& or on my email?

Sorry looks like I pointed you to the wrong spot, try https://panel.dreamhost.com/index.cgi?tree=support.his&

You were also emailed at the primary contact address, it is possible that our emails are being filtered, be sure to check your spam folder as well.

I’m really sorry, I didnt got it and I cant see it neither on the new link
Im not sure which email was set as a primary, can you reply to the one I send the ticket from
because I’m getting an email for the replys you’re writing on the forum and nothing else

I found your ticket and your email! I apologize for that, but I just sent you the information now.

The exact same thing happened to me because of an old Joomla install. I had contacted support though over a month ago when this was first announced and was told that my sites would not be disabled - then with zero notice all my sites were shut down. Very frustrating and no response from support for me yet.

Thank You Fabian for solving the problem in a such a short time.

I don’t know the details for either party here. In dreamhost’s defense however you must keep your sites up to date, and outdated sites always run the risk of being disabled. A hacked site can bring down others on the server as well. The landlord must protect the other tenants.