403 Forbidden error was encountered while trying to use an ErrorDocument to handle th


#1

Can You please help me somehow, when I’m trying to open my web page www.skopjerent.mk I’m getting the message

Forbidden
You don’t have permission to access / on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

Thank You for considering ASAP


#2

There is an issue with some outdated installs of Joomla on your domains, you may view your support history via https://panel.dreamhost.com/index.cgi?tree=support.msg&

I just sent you an email with some further information, please reply there so we can proceed with re-enabling them.

Thanks!


#3

Thank You Fabian for the efficiency, I will go through the email information
[hr]
I’m sorry but I didnt got any message yet, or I cant find it
Is it in the https://panel.dreamhost.com/index.cgi?tree=support.msg& or on my email?


#4

Sorry looks like I pointed you to the wrong spot, try https://panel.dreamhost.com/index.cgi?tree=support.his&

You were also emailed at the primary contact address, it is possible that our emails are being filtered, be sure to check your spam folder as well.


#5

I’m really sorry, I didnt got it and I cant see it neither on the new link
Im not sure which email was set as a primary, can you reply to the one I send the ticket from
because I’m getting an email for the replys you’re writing on the forum and nothing else


#6

I found your ticket and your email! I apologize for that, but I just sent you the information now.


#7

The exact same thing happened to me because of an old Joomla install. I had contacted support though over a month ago when this was first announced and was told that my sites would not be disabled - then with zero notice all my sites were shut down. Very frustrating and no response from support for me yet.


#8

Thank You Fabian for solving the problem in a such a short time.
:slight_smile:
Respect!


#9

I don’t know the details for either party here. In dreamhost’s defense however you must keep your sites up to date, and outdated sites always run the risk of being disabled. A hacked site can bring down others on the server as well. The landlord must protect the other tenants.