(This is an excerpt of the email I sent to support just now)
This is EMBARASSING that you can't get the damned discussion lists to work properly. It was the number ONE reason I signed up with you guy and they just don't work. I put in tickets that are ignored for DAYS before you have the common sense to answer. You send out letters "it's fixed" when it's clearly NOT fixed.
You came highly recommended, but I can't see why. These past 30 days have been HORRIBLE. Even your sales people give me totally incorrect answers. If you guys actually had a contact number when I could tell whomever's in charge what I've been going through, I'd call.
I'm /very/ frustrated at your lack of attention to your customers. Looking on your message boards shows I'm not alone. Maybe if you READ your message boards you'd KNOW it was broken instead of the ludicrous situation last time where your live support person kept saying it was working while me and dozes of others were sitting there posting and saying it wasnt.
Here's what I want:
1. CAN YOU PLEASE FIX THIS NOW.
3. How about APOLOGIZING to your user based for how well this is working and maybe apologize for ignoring all of us. (And maybe find out why I have to tell you that you need to apologize).
4. Since the damn thing hasn't worked right so far, maybe you should give people a useage credit or something.
-- Eric (unhappy)
Please CC email to darsys at(@) darsys dot(.) net as well as the above email.