14 Days and No Support From Sales


#1

How can someone get Dreamhost Sales to acknowledge a request for a server upgrade? I’ve been waiting for 14 days and I submitted more than one request. Support forwards my request to sales, but Sales drops the ball.

I’m not happy.


#2

What kind of server upgrade? Are you switching over to the Private Server plan?

-Scott


#3

I have a private server plan. I want a 200GB hard Drive. Currently I have 120GB. I’ve requested an upgrade 14 days ago and my request get pushed to Sales without support or any replies. I’ve must of submitted 6 tickets and they all get pushed to Sales.

I travel to LA twice a month and I would like to discuss this issue with any of your staff. I’ve been advised your firm can not support walkins.


#4

You realize, of course, that this is a customer-to-customer forum and you are not very likely to get a direct response from DH staff in here, right ?

The problem does suck, however. Hope you get it resolved.