1 Day 22 Hour Support Request


#1

Hello,

Does anyone know why it might be taking so long for support to help me with a support request? Especially since my site is down.

Jeff


#2

1 Day 23 Hours


#3

2 Days 0 Hours


#4

It seems support is somewhat backlogged of late. If you’re desperate for a response, you might thinking about upgrading it to a site outage emergency. Alternativly, you could actually post your issue here and see if there’s somethign you can do on your own to fix it.

-Matttail


#5

Thanks for the reply. I did put in a site outage report and they just responded saying that it was not a server wide problems so they won’t look at it. As for posting the problem, I have so. Here it is:

http://discussion.dreamhost.com/showflat.pl?Cat=&Board=forum_troubleshooting&Number=38777

I am glad that there is a forum where us DHs can get together and get some help.

Thanks,

Jeff


#6

2 days 5 hours