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Where is your support? why can't you solve the issues instantly?
04-07-2012, 06:40 PM
Post: #41
RE: Where is your support? why can't you solve the issues instantly?
(04-06-2012 06:18 AM)Gene Steinberg Wrote:  Agreed. The sites are fully functional, so far as I can see. Indeed, performance seems quite acceptable for a shared.

I also wonder how you actually were able to talk to somebody at DreamHost, when telephone support is limited to callbacks. Is that what you requested?

Gene,
Yes - I had upgraded and requested callback on 4/2, but it wasn't until I launched a Twitter campaign, tweeting about 40 times in 2 hours that suddenly the phone rang, and it was Dreamhost. When I told him I suspected it was that, he acknowledged that the support team had been alerted to my tweets, but that he was routinely going through the call back requests.

His email follow up admitted that their support - and their pr had been way behind. (Ya think??)
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RE: Where is your support? why can't you solve the issues instantly? - djballard - 04-07-2012 06:40 PM

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