[eliza420]

I have problem with my account, I've choose "L1 Crazy domain" then why is it my account stated as "pending" google DH already deducted my creditcard.

DH said i can host unlimitted domain, right?
Then when i click add domain it says please choose a plan. what plan???
Then when i choose another plan an error says
"please fix the error below".

How long would his pending last? it's already days before my acount been purchace but still it's been stated as pending.

[genesteinberg]

Quote:I have problem with my account, I've choose "L1 Crazy domain" then why is it my account stated as "pending" google DH already deducted my creditcard.

DH said i can host unlimitted domain, right?
Then when i click add domain it says please choose a plan. what plan???
Then when i choose another plan an error says
"please fix the error below".

How long would his pending last? it's already days before my acount been purchace but still it's been stated as pending.

Until your account is actually activated, you can't do anything. It may take a few days, sometimes, for new accounts to become effective. After that you will be able to add domains to your account.

If this drags on, write to customer service to ask them to look into it, using the Support feature of the control panel.

Peace,
Gene Steinberg
Co-Host, The Paracast
http://www.theparacast.com

[Raz2133]

Quote:Then when i click add domain it says please choose a plan. what plan???

That would be because your plan is 'pending', meaning it has not yet been approved and activated.

When your account has been approved, you will receive an email telling you your log-in details etc. You will also receive an email informing you about your initial domain registration, assuming you registered one as part of the sign-up process.

Quote:How long would his pending last? it's already days before my acount been purchace but still it's been stated as pending.

Account approval varies quite a bit, from almost instant to a few days. If you have already waited a few days, it might be worth lodging a support request via the panel and inquiring about the status of your account.

Mark

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[eliza420]

tnx for the rply

[moua]

A fast way to get approved is to send this fax :
http://www.dreamhost.com/fax/

With $0 in amount.

It's usually fast in open hours.

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[nathan823]

Quote:A fast way to get approved is to send this fax

You should do this only when DH askes. Usually DH will send you email if they need you to fax the authentication form.

And from what I understand, DH has removed the fax authentication.

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[mikes]

The account is pending as it sometimes takes Google a couple of days to actually send us notification that the payment has been full received by them. An initial notification is sent to us to let us know that a payment has been completed, but we're not transferred the funds until they first clear your bank and are passed on to us by Google. It's generally a pretty quick process but sometimes takes about 3 days to complete. Unfortunately that process is not under our control.

Do not send the fax. We do not have your credit card information on file as the payment was made through Google Checkout. Sending in the credit card fax will serve zero purpose other than to waste your and our time. Save yourself the trouble!

Provided everything goes well with the payment, you should get your automated welcome emails within 3 days. Sorry for the delay.

[Mojo]

hey mikes, shouldnt you have one of them DH doohickys on your forum name? or are you incognito?

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[dsmith]

Well i have been pending 3 days going on 4 and they have had my money 2 days going on 3

[nathan823]

from what we experienced before, it seems that it takes longer time to be approved to pay using credit card than to pay using google checkout.

and you can always remind DH to pay attention on your account by sending them a ticket.

Did you know that you can log into DH pane ? Check DH panel --> Support --> Contact Support

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