[Raz2133]

Quote:I don't think Dreamhost is the place for me. I need a somewhat more responsive provider.

That is your choice to make, of-course, and I too would be somewhat disappointed if my initial DreamHost experience was anything like yours. However, support seems to be under a huge load at the moment (464 open requests) and response times are apparently suffering as a result.

I do not think the current response times are indicative of what you can generally expect. My experience with DreamHost support has been very positive, with response times averaging only a few hours.

Mark

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[nathan823]

Congrats!

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Now time to start the fun in the internet

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[ExpertFAQs]

It's official, I've been waiting ONE WEEK and counting for account activation..

No reply from the "OMG" email so far. Worth noting is that I am already paying for this week according to the billing menu!
I think it's more than reasonable to ask not only for immediate account activation, but also for one week extension on my account billing or a refund for this week of no service.

Not happy so far..

[wholly]

Check your credit card to see if you've really been charge before complaining about paying for the service you're not getting.

Many people are activated right away. Just accept that you're special! (Your Mom always said you were!)

Wholly

[ExpertFAQs]

No I won't check my credit card since I have paid with PayPal.. And yes I have been charged there in case you are wondering. I know for a fact I have paid for this week of no service by looking on the Control Panel under the Billing tab, Manage Account and voilá.. Started 2006-12-29, Paid Thru 2008-12-28.

Still I've just got a reply from the "OMG" support request saying the Activation Department will get back to me shortly. Hopefully everything will be sorted out and things will start going smooth.

[ExpertFAQs]

I would like to let you now DreamHost has just activated my account. They have also revised my billing date to reflect this week's wait.

This may be the start of a long lasting partnership.

[michael]

Credit Card and Google Payments are the preferred methods of payment, especially if you are looking for instant account activation. If anyone is waiting a long time for activation they likely paid with paypal and have had to go through the less automated process involved with that.

[wholly]

I'm glad that's worked out. I guess checking the credit card wouldn't be that useful if you paid with Paypal, but I didn't know that (I looked back through the messages to see if I had missed it).

Welcome. Hopefully that's the only serious trouble you have.

Wholly