[LakeRat]

(02-21-2012 06:51 AM)totung Wrote:  Without FTP access, how am I supposed to do that again?

(02-20-2012 07:37 AM)totung Wrote:  Please reply back with any questions or concerns so we can assist you
further.

[totung]

Did that over 24 hours ago.

Still have not received a reply back.

[Gene Steinberg]

You are, I trust, using an email address for your account that is not part of your email at DreamHost, right?

[ottodv]

Or just use and check your support page on the panel:

Panel support page:
https://panel.dreamhost.com/index.cgi?tree=support.msg&

Your support history:
https://panel.dreamhost.com/index.cgi?tree=support.his&

[totung]

I replied to the original email that they sent me at 9:00 AM ET on Feb 20, 2012.

That email was sent to my Gmail email address.

When I replied, I received a confirmation email with a reference number.

24 hours passed with no reply, so I submitted a support ticket via the support page within the Dreamhost panel.

After I did that, I received a confirmation email with a reference number.

On my support page within the Dreamhost panel, I have two open support tickets listed.

The first one is 1 day 2 hours old

The second one is 2 hours 39 mins old

[Gene Steinberg]

Any update?