Just a reminder from DreamHost Abuse -

We are not part of DreamHost technical support - we're our own 'team', and only a handful of the tasks that we handle are shared between us and TS. While we also endeavor to get back to people in a timely fashion, odds are pretty good that we won't do it as quickly as TS will. Also, due to the nature of what we do, we generally do not provide call-backs (our policy is to have a written record of all correspondence).

In any case, it appears that I did not handle this particular case myself, but I can say that we do regularly disable what appear to be pretty clear cases of fraud. Either it's people signing themselves up for multiple accounts (often using a promo code to 'refer' themselves), using a stolen credit card number, using bogus contact information, etc.

From time to time we disable someone we probably shouldn't have, but the vast majority of the time someone is indeed trying to abuse our services in some way or engaging in fraud.

If someone feels that this is not the case, contact us and explain why you feel that the disablement was incorrect. Don't yell, threaten, etc. Invoking threats of legal action or "spreading the word" certainly won't help, either. If we've made a mistake we'll do what we can to clear it up, but when an account is disabled on two separate occasions for apparent fraud we are going to be a bit suspicious - and are going to need pretty good reason to re-enable it.



- Jeff @ DreamHost
- DH Discussion Forum Admin