This thread has gotten me thinking about the situation and we will work on coming up with something better.

One thing I meant to mention in my previous post is the fact that the support@dreamhost.com email is dependent on our back-end database and so it sometimes is also not fully functioning when our web control panel is down. It makes people feel better to send off the email but we don't actually get them until things are fixed again. That's not always the case but it has happened.



- Dallas
- DreamHost Head Honcho/Founder