Ah that isn't the issue it was working fine for 6 months so unless we were being attacked or traffic rose sharply it should have been fine. We couldn't get access to look at the logs as I mentioned before so don't really know, but I bet it was traffic. It isn't doing much work at all it takes some inputs and uses those to query another webservice and then spits back the results.

Anyway it is 5:30pm and we still haven't heard back from DH support. We are giving up and moving on. For those who offered suggestions and tried to help thanks.