DreamHost has been growing incredibly fast in the past couple of years and along with that growth has been an increased rate of technical bottlenecks in our system. Some of those bottlenecks have not been handled as quickly as I would have liked but overall I believe our team is very strong and doing a great job.

We have made business decisions that we believe best serve our customer base as a whole for the long term. At times those decisions may end up at odds with the needs of a few customers but we do our best to make sure our service works for as many people as possible. We obviously do make mistakes but overall things are going very well for us.

In my opinion comparing the 'DH of today' with the 'DH of old' does not serve much purpose at this point. We are the same company I helped to start nearly 9 years ago and the founders are all intimately involved every day. The Internet has changed a lot in the past 9 years and our service has evolved along with it. We offer an industry leading service and will continue to do so for a long time to come. You have to decide for yourself and your business if our service integrates well with yours or not. We hope that it does, but understand if it does not.

We always appreciate constructive criticisms and generally also enjoy sarcastic and sardonic comments as well. We do have a slightly different approach to interacting with our customers than most of our competitors. Most people find it at least somewhat charming, but not everyone does. 8-)



- Dallas
- DreamHost Head Honcho/Founder