Getting Lost in Tech Support

Well, it's been 5 days now, a dozen back and forth e'mails with the support staff at DH and still no solution to my problem (I am able to send, but not receive my e'mail from my website). I also cannot access my e'mail from SquirrelMail for my website.

If my toaster breaks down, I have a phone number to call,,,, but my website (my JOB and livelyhood) breaks down and it taks DAYS and DAYS before it gets fixed. My last problem a few years ago took 2 weeks.

Been with dreamhost for years and am quite happy with them when things are working well,, but believe me,,, when one little thing goes wrong it takes forever to get fixed,, back and forth e'mails and misunderstandings for days, only to go back to 'base 1' all over and over again... this has happened about 3 times now with DH.

how can this possible be worth it to them? all this time reading and typing back and forth when all can be solved in ONE short phone call? is it a power issue? because it doesn't make economic sense. There are many solutions as to how to make this work.. from setting a call appointment to call forwarding to their cell phones as they are sunning at the beach... whatever.

.... I was on the phone with Macintosh support this morning for a short 15 minutes and they solved half the mail problems from this end (as well as going into the EVER confusing DH wiki/kbase spaghetti bowl with me to help find one solution)

No amount of reasoning can convince me that it would not be worth having someone at a phone to solve a simple problem. I have spent 4-6 hours per day for the past 4 days trying everything to get my e'mail to work and BEGGING the dreamhost guys to please check my settings on dreamhost ... and I still am without e'mail.

I now forward my mail from my website to another e'mail address so at least if DH does decide to answer back the FIVE e'mails that are backed up waiting for a response from them, I hopefully will hear from them.. it has now been a full 24 hours and I've heard NOTHING. Not even a "we have received your e'mail and will be responding shortly"

This is the WORSE customer service I have experienced EVER, ANYWHERE. I would NEVER recommend dreamhost to anyone again. The last website I did for someone I told them to go to "godaddy.com" where for half the price you get customer support on the phone. (good or bad, you can't beat talking live to a human being in real time).

Sorry for all the rambling... so my question IS:

How do you get dreamhost to respond to a customer support e'mail?(ie: Support Request Form) I've tried everything from being polite and nice to all out postal (thank god I don't have their address).

thank you,

James