*gasp* After filling in the forms and clicking "Charge this card now" I was returned to the first signup page. No confirmation, thank you, or request for user ID. No email yet. I have no idea whether my signup was successful or not.

Is anyone available via phone? Is support for signup available after hours? Do I just fill in the support webform and wait?

Thanks.

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I was returned to the first signup page. No confirmation, thank you, or request for user ID.

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That doesn't sound right at all. It has been a while since I signed-up, but I don't recall that happening. If-fact, it was a very smooth experience, with everything up and working within 10-15 minutes.

Can you log-in to the panel using the email address and password you supplied on page 1 of the sign-up process? If so, it might be wise to lodge a support request via the support section of the panel, just to confirm that everything went through OK.

Mark

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Thanks Mark.
Login was successful. All data is there, it just says it's pending approval. I sent a note to support. I'm in no rush, I was just expecting a thank you or some other Next Step info. Note that I did get an email notice of your response to this post, so I know I am getting mail from DH. Whatever... If it's not up by tomorrow afternoon I'll send another note.

I signed up last week and I am really impressed with how fast I could get access to my control panel. It was almost immediate. In my previous experiences with other hosting companies, I had to wait for one day or half a day to get my account activated.

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Login was successful. All data is there, it just says it's pending approval.

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Excellent, it sounds like the application went through. Re-submitting the application in such cases is not always straightforward, as the system tends to throw errors such as 'credit-card already in system' or 'domain not available' and this usually requires an email to DreamHost so they can purge the information from the system.

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I was just expecting a thank you or some other Next Step info.

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Thats totally understandable, there is nothing worse than completing an online transaction and not being totally sure that things worked as they should.

As I said in my previous post; When I signed up I don't recall exactly what I was shown at completion, but I don't recall being confused and I am sure I would have remembered if I was sent back to the sign-up page without explanation.

I suspect that what you have experienced was some kind of temporary 'glitch' in the system.

Hopefully you will soon receive a reply from support or the confirmation email and you will be good to go.

Mark

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I signed up last week and I am really impressed with how fast I could get access to my control panel.

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Can you recall exactly what you were shown at the completion of your application, some kind of 'thank you for your order' page or something similar?

Mark

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In less than a 1/2 hour after sending a note to support I got a response telling me an account was created but nothing else including billing had gone through. I just re-entered the signup data and everything was fine - I did get a thank you page and an immediate email confirmation and approval. All is well, case closed.

Let the adventure begin! :)

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n less than a 1/2 hour after sending a note to support I got a response

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It's good to hear that support responded so quickly with the relevant information. Things like this can quickly get out of hand and create a bad first impression.

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Let the adventure begin! :)

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Yep, I have no doubt that you'll initially find things a little different than your previous host, but once you have a look around and try a few things, you'll understand why many of us here on the forums like hosting on DreamHost so much

Good luck.

Mark


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I encountered the same problem before. But I was rushing to have my plan at that moment. I just redo everything and I saw successfuly page the second time. Now I have to check my credit card bill and make sure they did not charge me twice. :)

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Now I have to check my credit card bill and make sure they did not charge me twice. :)

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I doubt this would happen, dreamhost are very good with billing. I have never had them overcharge or bill me for something I didnt order.




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